Hiring: Family & Visitor Experience Co-ordinator (Part Time)

Role Purpose

To help shape and deliver the Great Central Railway’s family and group visitor experience, creating simple, engaging and memorable days out that encourage first-time visits and build repeat audiences.

This role sits at the heart of our ambition to grow the family market. It combines creativity, organisation and hands-on delivery, supporting everything from group bookings to seasonal events, while helping us evolve from a traditional heritage railway into a more immersive visitor experience.

What You’ll Be Doing

Designing Family Experiences

• Help develop and test new ideas for family-friendly activities and experiences
  (e.g. trails, crafts, themed days, light-touch storytelling)
• Think about the visitor journey from arrival to departure and identify simple ways to make it better
• Support the development of seasonal offers (Easter, summer holidays, Halloween, Christmas)

Delivering Events

• Take a hands-on role in delivering small-scale events and activities
• Lead or support the planning and delivery of larger events, particularly Santa Express
• Be present on event days to ensure things run smoothly and visitors have a great experience

Groups & First-Time Visitors

• Support the promotion and coordination of group bookings (coach tours, schools, community groups, clubs)
• Act as a friendly and reliable point of contact for group organisers
• Help ensure groups feel expected, welcomed and well looked after on the day

Education & Engagement

• Assist in coordinating school visits and simple education offers
• Help develop engaging, accessible content that brings the railway to life for younger audiences

Working Across the Railway

• Collaborate with volunteers and staff across departments to deliver activities and events
• Help bring ideas to life in a practical, achievable way within a volunteer-led environment
• Feed back what works (and what doesn’t) to help us continuously improve

Who This Role Would Suit

We’re less interested in a long CV and more interested in mindset and potential.

You might be someone who:

• Wants to build something, not just maintain it
  You enjoy turning ideas into real experiences that people enjoy
• Is naturally energetic and proactive
  You get stuck in, take ownership and don’t wait to be asked
• Is organised but not rigid
  You can plan ahead, but you’re also comfortable adapting when things change
• Connects easily with people
  You’re at ease with families, children, volunteers and group organisers alike
• Has a creative streak
  You enjoy thinking up simple, engaging ideas and making them work in practice
• Is resilient and positive
  You stay calm and solution-focused, even on busy event days

Additional Requirements

• Willingness to work weekends and peak periods, including school holidays and Christmas
• Flexible approach to working hours in line with the events programme
• An interest in heritage, visitor attractions or community engagement would be elpful, but not essential

Why This Role Matters

This role is about helping us grow our future audience.

You’ll play a key part in making the Great Central Railway more accessible, more engaging and more relevant to families and first-time visitors—while staying true to what makes it special.

If you’re interested please email recruitment@gcrailway.co.uk with your CV.