Are you practical, organised and passionate about delivering an excellent visitor experience?
We are looking for a proactive and enthusiastic Service Delivery Supervisor to lead our Service Delivery team and help ensure the Great Central Railway operates to the highest possible standards for our visitors, volunteers and staff.
This is a varied, hands-on role at the heart of day-to-day railway operations. You will coordinate train presentation and servicing, support special events, oversee operational spaces and stores, and provide support across departments as required.
Working closely with volunteers and colleagues, you will play a key role in ensuring our trains, stations and facilities are clean, safe, welcoming and operationally ready every day.
Key Responsibilities
– Lead and support the Service Delivery Assistant and volunteer team
– Maintain high standards of train and station presentation
– Coordinate train servicing activities
– Support special events, charter trains and operational activities
– Manage stores, supplies and operational spaces
– Provide operational support and short-notice cover where required
– Promote a strong safety culture across all activities
We Are Looking For Someone Who:
– Has excellent communication and interpersonal skills
– Is organised, reliable and able to work independently
– Enjoys practical, varied and team-focused work
– Has a strong commitment to customer service
– Can work flexibly, including evenings and weekends
Experience within heritage railways or operational railway roles would be advantageous, as would previous supervisory experience.
Hours
37.5 hours per week, including weekends and evenings as required.
Reporting To Chief Operating Superintendent
Interested applicants should send a copy of their CV and covering letter to: recruitment@gcrailway.co.uk
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